EVESHAM’S MP Nigel Huddleston was on hand to offically re-open the town’s McDonald’s on the Four Pools Retail Park which has created 50 new jobs for the local area.
Owned by local franchisee Sarah McLean, McDonald’s and undergone a makeover which includes the creation of new full and part time positions.
With innovations led by improving the customer experience, these major digital changes aim to benefit everyone.
Customers now have the option to use one of the restaurant’s self-order kiosks. These allow customers to browse the menu, look at nutritional information and personalise their meals, giving people more time to consider their food and drink choices.
The future changes have been designed with changing customer needs in mind, and the dedicated dining room hosts will ensure the process is as quick and easy as possible.
Table service has also been introduced to take the stress out of finding somewhere to sit when carrying food, potentially with children, bags and buggies.
In restaurants where table service has been introduced previously customer feedback has been positive; with families enjoying the ease of not having to leave children unattended while queuing, and many people feeling it means they have more time to chat with friends and family.
Sarah, who owns and operates 14 restaurants in the local area including the one at the Four Pools Retail Park, said:
“These changes are designed to make our customers’ experience as positive as possible, whether that’s providing people with a chance to get to grips with using a tablet in a relaxed environment, or providing parents with a quick and easy way of ordering their food.
“When ordering with the new kiosks customers will have the option to make different food choices, for example swapping fries for a side salad or adding a fruit bag to their children’s Happy Meal.”
